Client Terms of Service
These Terms & Conditions apply to all website design, development, hosting, maintenance and related digital services supplied by Easy Peasy Digital, operated by Olwynne Goodrich trading as Easy Peasy Digital (“epD”, “we”, “us” or “our”). By instructing us to begin work, you (“the Client”, “you” or “your”) agree to these Terms & Conditions unless otherwise agreed in writing.
1. Services
1.1 epD provides website design, website development, content support, hosting, maintenance, technical support and related digital consultancy services.
1.2 The precise scope of work for each project will be set out in a quotation, proposal, email agreement or other written confirmation.
1.3 Unless otherwise agreed in writing, website projects include up to two review rounds following delivery of the first full draft. Any work requested beyond the agreed scope or beyond the included review rounds may be quoted separately and will only proceed once approved by the Client.
2. Quotations, Fees and Payment
2.1 Project fees, hosting fees and any additional charges will be set out in the relevant quotation, proposal or written agreement.
2.2 Unless otherwise agreed in writing, additional design work, content amendments, image work, consultancy, support, edits and updates outside the agreed scope are chargeable at £60 per hour.
2.3 Time estimates for additional work will be discussed and agreed in advance wherever reasonably possible.
2.4 Invoices are payable within 7 days of the invoice date unless otherwise stated.
2.5 epD reserves the right to pause work, withhold delivery or suspend services where invoices remain overdue.
3. Client Responsibilities
3.1 The Client agrees to provide all text, images, logins, approvals and other required materials in a timely manner.
3.2 The Client is responsible for reviewing the website and related deliverables and for reporting any issues promptly.
3.3 The Client warrants that it holds all necessary rights, licences and permissions for any materials, content or assets supplied to epD.
3.4 The Client is responsible for the accuracy, legality and appropriateness of all materials and information supplied to epD.
4. Hosting and Maintenance
4.1 Where hosting and maintenance services are provided by epD, the applicable monthly or annual fee will be stated in the relevant agreement or invoice.
4.2 Hosting and maintenance services may include performance and uptime monitoring, WordPress core updates, theme and plugin updates, troubleshooting, SSL support and general security monitoring, depending on the package in place.
4.3 epD will use reasonable skill and care in providing hosting and maintenance services, but cannot guarantee uninterrupted availability or the absence of third-party outages, platform failures or security incidents outside our reasonable control.
5. Changes, Additional Work and Support
5.1 During the build stage, any changes outside the agreed project scope may result in additional charges.
5.2 For 14 days following website launch, epD will correct technical or display faults falling within the agreed scope of the original build at no additional cost.
5.3 After that 14-day period, support, edits, updates and amendments are chargeable at £60 per hour, billed in 15-minute increments, unless otherwise agreed in writing.
5.4 epD will always aim to discuss chargeable work in advance so that no unexpected costs are incurred without prior communication.
6. Plugins, Licences and Third-Party Services
6.1 epD may use reputable free or entry-level plugins, tools and services where appropriate to deliver the agreed website functionality.
6.2 If traffic levels, usage requirements, feature requirements or changes in third-party licensing mean that a paid or professional plugin, licence or upgrade becomes necessary, epD will inform the Client in advance, explain the available options and agree the associated costs before any purchase is made.
6.3 If increased website traffic, storage or usage requires a higher hosting tier or amended hosting package, epD will notify the Client in advance and agree any revised costs before implementation.
6.4 Unless expressly transferred in writing, third-party licences purchased and managed by epD remain under epD’s account and control.
7. Intellectual Property
7.1 Ownership of the completed website and any bespoke design elements created specifically for the Client transfers to the Client only once all invoices relating to the project have been paid in full.
7.2 epD retains ownership of its underlying methods, templates, processes, systems, know-how, reusable code, design tools and general working practices.
7.3 The Client grants epD the right to use supplied materials for the purpose of carrying out the agreed work.
7.4 The Client indemnifies epD against any claim arising from materials supplied by the Client that infringe the rights of any third party.
8. Confidentiality
8.1 Both parties agree to treat confidential information disclosed in the course of the project with reasonable care.
8.2 This obligation does not apply to information that is already public, becomes public through no fault of the receiving party or is lawfully obtained from a third party.
9. Data Protection
9.1 Both parties will comply with UK GDPR and all applicable data protection laws.
9.2 epD will only store, access or process personal data to the extent reasonably necessary to provide the contracted services.
9.3 The Client remains responsible for ensuring that any website content, forms, mailing systems and data collection practices comply with applicable law, unless epD has expressly agreed in writing to provide specific compliance advice.
10. Liability
10.1 epD will provide services with reasonable skill and care.
10.2 epD does not guarantee any particular business outcome, ranking position, level of enquiries, sales performance or other commercial result.
10.3 To the fullest extent permitted by law, epD’s total liability in connection with any claim arising out of the services shall be limited to the total fees paid by the Client for the relevant services.
10.4 epD shall not be liable for indirect loss, consequential loss, loss of profits, loss of opportunity or losses that were not reasonably foreseeable.
10.5 epD is not responsible for failures caused by third-party software, hosting providers, registrars, email platforms, plugin developers, cyberattacks or events outside its reasonable control.
11. Termination
11.1 Either party may terminate an ongoing service arrangement by giving 30 days’ written notice, unless a different notice period has been agreed in writing.
11.2 The Client shall pay for all work completed up to the date of termination, together with any non-recoverable third-party costs already incurred on the Client’s behalf.
11.3 Upon termination and once all outstanding invoices have been settled:
(a) access credentials, domains and relevant website logins under epD’s control will be released or transferred as appropriate
(b) epD will provide reasonable assistance with transition arrangements
(c) any Elementor Pro licence or similar licence supplied through epD’s own account will be withdrawn, and the Client must obtain its own licence for continued use where required
12. Breach and Dispute Resolution
12.1 If either party believes the other to be in breach of these Terms & Conditions, that party shall notify the other in writing and allow a reasonable opportunity to remedy the matter.
12.2 Where possible, both parties agree to attempt to resolve disputes informally and in good faith before commencing formal proceedings.
13. Governing Law
13.1 These Terms & Conditions shall be governed by and construed in accordance with the laws of England and Wales.
13.2 The courts of England and Wales shall have exclusive jurisdiction in relation to any dispute arising from these Terms & Conditions or the services provided by epD.
14. Contact
EasypeasyDigital
Olwynne Goodrich
olwynne@easypeasydigital.co.uk
07796 033587
Updated March 2026